GOALS, OBJECTIVES AND CRITICAL SUCCESS FACTORS

The following Goals and Objectives have been identified by CSB’s Management:

Goals

	Provide effective and timely Management Information to CSB’s Directorates and all Ministries
	Ensure the accuracy, security and confidentiality of the information
	Increase efficiency and effectiveness of service to the Ministries
	Continue to provide the current level of service in respect of the payroll

Objectives

	To have a replacement payroll system commissioned within two years
	To have an integrated Human Resource system commissioned within 36 months
	To have an accurate and common database, accessible by all users, available within six months of the commissioning of the new system
	To reduce the number of paper-based documents by 20% within 30 months
	To increase the accuracy of data captured to 95% within the next three years
	To reduce the average transaction turn around time by 60% over the next three years
	To continue to enable the Government to pay all employees on time and correctly every month
	To ensure that data is up to date and integrated at all times
	To provide easy to use ad-hoc reporting and management information tools within six months of commissioning of the system